> For the complete documentation index, see [llms.txt](https://docs.duplocloud.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.duplocloud.com/docs/ai-helpdesk/ai-helpdesk-overview.md). # HelpDesk Concepts The AI Helpdesk is where your AI-assisted DevOps work lives. It is the backend service that tracks and manages all of your tickets — whether standalone tasks or tickets that belong to a larger project — and acts as the system of intelligence connecting your team with DuploCloud's AI Engineer. Tickets are the core unit of work in the Helpdesk. Each ticket represents a discrete task or request that the AI Engineer works on alongside you. Through an intuitive interface, you can open tickets, interact with Agents, visualize operations through a shared browser, and maintain oversight of AI-executed commands in production environments. Because everything is ticket-based, the Helpdesk also serves as a collaboration layer — team members can work in parallel, hand off context between sessions, and maintain a complete audit trail. The result is a platform that enhances productivity, reduces operational overhead, and maintains the security and compliance standards intrinsic to DuploCloud. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.duplocloud.com/docs/ai-helpdesk/ai-helpdesk-overview.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.