> For the complete documentation index, see [llms.txt](https://docs.duplocloud.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.duplocloud.com/docs/ai-helpdesk/ai-helpdesk-overview/bring-your-own-agent.md). # Bring Your Own Agent While DuploCloud's built-in Agents cover a wide range of standard DevOps and cloud operations, you can register your own custom Agents to handle workflows specific to your organization — stitching together your own toolset, internal systems, and processes. For example, you could build an Agent that triages customer support tickets by connecting to Zendesk alongside your cloud infrastructure, or one that enforces custom compliance checks against your internal policy database. ## Registering a Custom Agent You can host your Agent anywhere. To make it available in the AI Helpdesk and let the AI Engineer use it, you only need to provide: * **Endpoint** — the URL where your Agent is reachable * **Messaging protocol** — the format used to communicate with your Agent Once registered, the Agent appears alongside the built-in Agents and can be assigned to an Engineer. The Engineer can then delegate specific tasks or tickets to your custom Agent, exactly as it would with any out-of-the-box Agent. ## What You Can Build Custom Agents are well-suited for tasks that require deep integration with your organization's specific tools and workflows — things the built-in Agents are not designed to handle. Some examples: * Triaging and routing support tickets via a helpdesk tool like Zendesk or Jira * Running custom compliance or policy checks against internal systems * Automating workflows across tools your team already uses --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.duplocloud.com/docs/ai-helpdesk/ai-helpdesk-overview/bring-your-own-agent.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.