# Incident Management An Incident is a logical entity for handling unplanned work. Each Incident includes a Title and Alerts or Context (sourced from incident management systems or manually input). Incidents are assigned to a team, owned by a user who is responsible for oversight, and tracked with Start Time and End Time, marked by users. During an Incident, the Agent collects Background Information and generates Root Cause Analysis to support resolution efforts. {% hint style="info" %} Stay tuned for updates on how DuploCloud's AI DevOps Engineers can automate incident detection, root cause analysis, and resolution workflows. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.duplocloud.com/docs/armor/incident-management.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.