Datadog

This guide walks through adding Datadog as a provider in DuploCloud, configuring credentials, creating a scope, and querying Datadog data through the AI agent.

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Step 1 — Navigate to the Observability Providers

Go to AI Admin → Providers → IT, then click the Observability tab. This lists all observability providers connected to your account.

Observability providers list

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Step 2 — Add a New Provider

Click + Add. Fill in the provider details:

• Name — a name to identify this provider

• Type — select the provider type (e.g. Trending)

• Account ID — a label to identify this account within DuploCloud

Add Provider form

Click Create Provider.

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Step 3 — Add Credentials

The new provider opens on the Credentials tab. Click + Add to add a credential. Fill in the credential fields:

• api_key — your Datadog API key

• application_key — your Datadog application key

• url — your Datadog site URL (e.g. api.datadoghq.com)

Where to find these values: Both the API key and Application key must be created directly in Datadog under Organization Settings → API Keys and Application Keys. The site URL can be copied from your browser's address bar when logged into Datadog — use the base domain (e.g. api.datadoghq.com for US, api.datadoghq.eu for EU).

New provider with Credentials tab

Add Credential form

Enter your Datadog site URL in the url field.

Entering the site URL

Toggle Sensitive on for fields containing secrets to ensure they are stored securely.

Marking fields as sensitive

Click Create to save the credential.

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Step 4 — Add a Scope

Switch to the Scope tab and click + Add. Fill in:

• Name — a label for this scope

• Credential — select the credential you just created

• Description — optional context for the agent

Add Scope form

Click Create. The scope appears in the list.

Scope created

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Step 5 — Use Datadog in a Ticket

Go to AI DevOps → HelpDesk → Add Ticket. Select generic-agent as the agent and choose your Datadog scope from the scope dropdown.

Ticket with Datadog scope selected

Enter your request — for example, asking the agent to check alerts or synthetic monitors for a domain.

Ticket prompt entered

Click Create Ticket.

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Step 6 — Agent Queries Datadog

The agent processes the request, connects to Datadog using the scope credentials, and returns the results.

Agent processing the Datadog request

The response includes the relevant Datadog data — alert states, synthetic test results, monitor details, and a plain-language summary.

Datadog results returned