Google Cloud Platform (GCP)

The GCP Cloud Provider lets DuploCloud AI agents interact with your Google Cloud account — querying resources, running gcloud commands, and managing infrastructure on your behalf. Authentication uses a Service Account key.

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Step 1 — Create a Service Account Key in GCP

Before setting up the provider in DuploCloud, you need to generate a JSON key file from your GCP service account.

1. In the GCP Console, go to IAM & Admin → Service Accounts

2. Select an existing service account or create a new one

3. Click the service account → Keys tab → Add Key → Create new key → JSON

4. Click Create — GCP will download a JSON file to your machine

Open the downloaded JSON file. You will use three values from it when setting up DuploCloud:

• project_id — your GCP Project ID

• client_email — the service account email

• private_key — the full private key starting from -----BEGIN RSA PRIVATE KEY-----

Note: The service account needs appropriate IAM roles assigned at the project level (e.g. Viewer for read-only access, or broader roles if the agent needs to create or modify resources).

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Step 2 — Add the GCP Provider

In DuploCloud, go to Providers in the left sidebar, select your tenant (e.g. IT), and click the Cloud tab. Click + Add.

Cloud providers list

Fill in the Add Provider form:

• Name — a name for this provider (e.g. GCP-TEST)

• Type — select GCP

• Project ID — your GCP project ID (found as project_id in the JSON key file)

Click Create Provider.

Add Provider form

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Step 3 — Add a Credential

Click on your new provider to open it, then go to the Credentials tab and click + Add.

The Add Credential form has two dedicated fields for GCP:

Add Credential modal — empty

Fill in:

• Name — a name for this credential (e.g. GCP-Test)

• Service Account Email — the client_email value from the JSON key file

• Service Account Password — paste the full private_key value from the JSON key file, starting from -----BEGIN RSA PRIVATE KEY----- and including the closing -----END RSA PRIVATE KEY----- line

Click Create.

Add Credential modal — filled

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Step 4 — Add a Scope

On the Scope tab, click + Add.

• Name — a name for this scope (e.g. GCP-test-scope)

• Credential — select the credential you just created

Click Create. The scope appears in the list.

Scope created

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Step 5 — Use the Scope in a Ticket

Go to HelpDesk and create a new ticket. In the scope selector, choose the GCP scope from the dropdown.

Scope dropdown with GCP scope selected

Type your request and click Create Ticket.

Ticket ready with GCP scope

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Step 6 — Output

The agent authenticates with GCP using the service account and executes the request. Results appear in the ticket thread.

Agent output — GCP query results