Jira

Connecting Jira to DuploCloud lets the AI agent read tickets, create issues, update statuses, and act on Jira data on your behalf. You will need an Atlassian API token, your account email, and your Jira Cloud ID.

---

Step 1 — Add the Jira Provider

In DuploCloud, go to Providers in the left sidebar, select your tenant (e.g. IT), and click the Other tab. Click + Add.

Other providers list

Fill in the Add Provider form:

• Name — a name for this provider (e.g. Jira-test)

• Type — select Other

• Account ID — your Atlassian domain (e.g. your-org.atlassian.net)

Click Create Provider.

Add Provider form

The provider is created and you are taken to the provider detail page.

Provider created successfully

---

Step 2 — Add a Credential

On the Credentials tab, click + Add. Add the following credential fields:

• apikey — your Atlassian API token. Generate one at id.atlassian.com → Security → API tokens → Create API token. Set Sensitive to on.

• username — the email address associated with your Atlassian account

• CloudID — your Jira Cloud ID. To find it, navigate to https://your-domain.atlassian.net/_edge/tenant_info in your browser — the cloudId field in the response is the value to use here

Click Create.

Add Credential with apikey, username, and CloudID

---

Step 3 — Add a Scope

On the Scope tab, click + Add.

• Name — a name for this scope (e.g. Jira-test-scope)

• Credential — select the credential you just created

Click Create.

Add Scope modal

---

Step 4 — Use the Scope in a Ticket

Go to HelpDesk and create a new ticket. In the scope selector, choose the Jira scope from the dropdown.

Scope dropdown with Jira-test-scope selected

Type your request and click Create Ticket.

Ticket ready with Jira scope

---

Step 5 — Output

The agent authenticates with your Jira instance and executes the request. Results appear in the ticket thread.

Agent reading and acting on Jira tickets

Both tickets transitioned to Done