For the complete documentation index, see llms.txt. This page is also available as Markdown.
Jira
Connecting Jira to DuploCloud lets the AI agent read tickets, create issues, update statuses, and act on Jira data on your behalf. You will need an Atlassian API token, your account email, and your Jira Cloud ID.
Step 1 — Add the Jira Provider
In DuploCloud, go to Providers in the left sidebar, select your tenant (e.g. IT), and click the Other tab. Click + Add.
Other providers list
Fill in the Add Provider form:
Name — a name for this provider (e.g. Jira-test)
Type — select Other
Account ID — your Atlassian domain (e.g. your-org.atlassian.net)
Click Create Provider.
Add Provider form
The provider is created and you are taken to the provider detail page.
Provider created successfully
Step 2 — Add a Credential
On the Credentials tab, click + Add. Add the following credential fields:
apikey — your Atlassian API token. Generate one at id.atlassian.com → Security → API tokens → Create API token. Set Sensitive to on.
username — the email address associated with your Atlassian account
CloudID — your Jira Cloud ID. To find it, navigate to https://your-domain.atlassian.net/_edge/tenant_info in your browser — the cloudId field in the response is the value to use here
Click Create.
Add Credential with apikey, username, and CloudID
Step 3 — Add a Scope
On the Scope tab, click + Add.
Name — a name for this scope (e.g. Jira-test-scope)
Credential — select the credential you just created
Click Create.
Add Scope modal
Step 4 — Use the Scope in a Ticket
Go to HelpDesk and create a new ticket. In the scope selector, choose the Jira scope from the dropdown.
Scope dropdown with Jira-test-scope selected
Type your request and click Create Ticket.
Ticket ready with Jira scope
Step 5 — Output
The agent authenticates with your Jira instance and executes the request. Results appear in the ticket thread.
