NewRelic

This guide walks through adding New Relic as a provider in DuploCloud, configuring credentials, creating a scope, and querying New Relic data through the AI agent.

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Step 1 — Navigate to the Observability Providers

Go to AI Admin → Providers → IT, then click the Observability tab.

Observability providers list

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Step 2 — Add a New Provider

Click + Add. Fill in the provider details:

• Name — a name to identify this provider

• Type — select New Relic

• Account ID — a label to identify this account within DuploCloud

Add Provider form

Click Create Provider. The new provider appears in the Observability list.

New Relic added to providers list

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Step 3 — Add Credentials

The new provider opens on the Credentials tab. Click + Add to add a credential. Fill in the credential fields:

• API_KEY — your New Relic User API key

• ACCOUNT_ID — your New Relic account ID

• REGION — US or EU depending on your New Relic account region

Where to find these values: Your API key can be created in New Relic under Account Settings → API Keys. Your Account ID is the numeric ID visible in the URL when logged into New Relic (one.newrelic.com/accounts/XXXXXXX). The region is shown on your New Relic login page.

New Relic provider Credentials tab

Add Credential form

Click Create to save the credential.

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Step 4 — Add a Scope

Switch to the Scope tab and click + Add. Fill in:

• Name — a label for this scope

• Credential — select the credential you just created

• Description — optional context for the agent

Add Scope form

Click Create. The scope appears in the list.

Scope created

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Step 5 — Use New Relic in a Ticket

Go to AI DevOps → HelpDesk → Add Ticket. Select observability-agent as the agent and choose your New Relic scope from the scope dropdown.

Ticket with New Relic scope selected

Enter your request — for example, asking the agent to check alerts or synthetic monitors for a domain. Click Create Ticket.

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Step 6 — Agent Queries New Relic

The agent connects to New Relic using the scope credentials, looks up synthetic monitors, alert conditions, and recent violations, and returns a plain-language summary.

New Relic results — monitor found

New Relic results — alert status and summary