Incident Management

An Incident is a logical entity for handling unplanned work. Each Incident includes a Title and Alerts or Context, which may come from incident management systems or be manually input. Incidents are assigned to a Team and have an Owner designated by a user. They track Start Time and End Time as marked by users, and the agent collects Background Information and generates Root Cause Analysis to support resolution efforts.

Stay tuned for updates on how Duplo's AI Engineers can automate incident detection, root cause analysis, and resolution workflows.