An outline of the DuploCloud approach compared to existing DevOps
DuploCloud as of November 2025 is managing large swaths of cloud infrastructure in over two hundred organizations ranging from startup, small businesses to publicly listed companies. We categorize our clients into two segments:
Young companies with little to no inhouse Devops expertise and hence have very limited automation in place. Many a times the organizations are completely revamping their devops stack moving to modern technologies like Kubernetes. In this segment, DuploCloud is installed in a separate fresh cloud account and the existing deployment is migrated over with state of art automation, pipelines, security, observability and compliance operating on either Kubernetes or serverless deployment model. Datasources like databases, S3 buckets etc are mostly also migrated but many a times they continue to stay in existing accounts. The onboarding process is described in detailed here in the next section.
Mature organizations with significant in-house Devops expertise. Here the choice of operating in the existing account vs a migration to new account depends on wether there is a modernization goal in play especially say migrating from VM to K8S. If we are migrating to K8S it is always desired to move to new account but if there is already a mature K8S automation stack then they are just imported into DuploCloud and mapped to DuploCloud constructs described in the policy model. Majority of use cases in mature organizations are around leveraging AI such that it Devops teams can build AI Devops Teamates to deal with increasing load of support tickets and accomplish the Devops backlog.
DuploCloud offers two levels of ongoing support designed to meet different customer needs: Standard Support, and Managed Operations.
Every new DuploCloud customer begins with a white-glove onboarding experience led by our DevOps implementation engineers and project team. Onboarding includes infrastructure assessment, deployment of services and environments, CI/CD integration, observability setup, and a guided production cutover.
After onboarding, customers transition to Standard Support. For teams that require deeper, hands-on operational assistance, our Managed Operations offering is available as an upgrade. For details on pricing, see the DuploCloud Pricing page.
Standard Support is designed to enable your internal teams to effectively operate cloud infrastructure with confidence, while leveraging DuploCloud’s automation and best practices. This support level ensures timely help with questions, troubleshooting, and implementation guidance.
What’s Included:
24Ă—7 Access
Available via Slack or Microsoft Teams for real-time communication.
Ideal for initiating support requests, troubleshooting issues collaboratively, or asking quick questions.
Responses are handled by DuploCloud’s experienced support engineers, ensuring fast and informed assistance.
Standard Support is designed for teams who want direct access to knowledgeable engineers without the need for fully managed operations. It is especially well-suited for engineering-led teams that prefer to maintain operational control while getting help when and where they need it.
Managed Operations is DuploCloud’s premium support offering, designed for organizations seeking full-service operational management of their cloud infrastructure. This service builds on what’s included in Standard Support and is available as an add-on. You’ll work with named DevOps and AI engineers who provide proactive, hands-on management and operate as an extension of your internal engineering and DevOps teams.
What’s Included:
Custom Agent Development
Our engineers work closely with your team, understanding the business needs from a.n infrastructure perspective and help build AI agents and agentic workflows to fit your custom requirements. Our goal is always to address the business need E2E that often goes beyond just looking at cloud infrastrucrure.
Dedicated DevOps Support
If you need to offload day-to-day cloud operations or ensure best-practice implementation at scale, Managed Operations delivers that through hands-on support, compliance reinforcement, and platform optimization.
The following table outlines key differences between Standard Support and Managed Operations:
Standard Support is ideal if you:
Self service your DevOps needs using the DuploCloud Platform.
Manage most cloud operations internally.
Prefer on-demand access to cloud experts for questions and troubleshooting.
Use DuploCloud primarily for platform-deployed services.
Managed Operations is a great fit if you:
Have ongoing DevOps project work that warrants dedicated staff.
Need proactive, hands-on management of your entire cloud infrastructure.
Want to offload daily cloud operations to experienced DevOps engineers.
Require support that extends beyond the DuploCloud platform to all cloud resources.
Issues are logged and tracked in a dedicated ticketing system.
Support Scope:
CI/CD Pipelines Guidance on integrating and managing pipelines for continuous integration and deployment workflows.
Infrastructure Automation Support for setting up and modifying infrastructure components automated by DuploCloud, including networks, security policies, and containerized workloads.
Cloud Provisioning Help with resource creation and management across AWS, Azure, or GCP by using the DuploCloud platform.
Deployment Troubleshooting Diagnosis and resolution of errors or misconfigurations in application and infrastructure deployments.
Best Practice Guidance Consultation on DevOps workflows, cloud architecture, and regulatory compliance to align with industry and platform standards.
Service Level Agreements (SLA)
DuploCloud provides responsive support for all critical issues and best-effort assistance for general queries, typically within a few business hours depending on severity and complexity. Customers with urgent or escalated issues can flag them via chat using Slack or Microsoft Teams, or a provided escalation email address.
Work directly with DuploCloud experts who understand your infrastructure, compliance posture, and operational goals.
Communicate via a shared Slack or Teams channel for faster collaboration and resolution.
Custom Statement of Work (SOW)
Every Managed Operations engagement is tailored to your organization. We collaborate with you to define a custom SOW that outlines the services, deliverables, and responsibilities aligned with your priorities.
The SOW can include any of the areas listed below — such as infrastructure provisioning, CI/CD automation, observability, security enforcement, and compliance support.
Custom Agents
Design workflow that span multiple custom inhouse and third party tools
Build Agents
Evaluate performance and ROI.
LLM Cost management and more
Cloud Infrastructure
Provision and manage cloud resources across environments.
Monitor system health, availability, and security posture.
Enforce policies and align with industry best practices.
Application & Workload Support
Deploy and manage workloads through the DuploCloud platform.
Support for service migrations and CI/CD pipeline integration.
Configure infrastructure-as-code (e.g., Terraform) as needed.
Observability & Reliability
Implement and manage logging, monitoring, and alerting.
Automate backups and support periodic Disaster Recovery (DR) and Business Continuity Planning (BCP) exercises.
Cloud Cost Optimization
Analyze cloud resource usage and spending trends.
Recommend and implement cost-saving strategies.
Security & Compliance Support
Conduct annual penetration tests and provide findings with remediation plans.
Assist with audits and assessments.
Guidance on setting up logging and monitoring
Assistance configuring observability tools, aligned with your needs
Security & Compliance
General best-practice advice
Hands-on support, audit collaboration, and policy enforcement
Want flexible, self-driven support with best-practice guidance.
Operate in regulated environments or want strong security and compliance assistance.
Seek a trusted partner embedded with your team to optimize performance and reliability.
Feature
Standard Support
Managed Operations
Support Access
24x7 via Slack or Teams
24x7 via dedicated channel with assigned DevOps engineers
Level of Engagement
On-demand expert guidance
Proactive, ongoing management tailored to your environment
Scope of Coverage
Services deployed via the DuploCloud platform
Full cloud infrastructure, including components outside the DuploCloud platform
Troubleshooting & Issue Resolution
Support for issues within the DuploCloud platform
Comprehensive troubleshooting across full cloud infrastructure
Observability
Links to the Quick Start Guide for each cloud provider
These tutorials are specific to various public cloud environments and demonstrate some of DuploCloud's most common use cases:
Support features included with the product and how to contact DuploCloud Support
DuploCloud offers hands-on 24/7 support for all customers via Slack or email. Automation and developer self-service are at the heart of the DuploCloud Platform. We are dedicated to helping you achieve hands-off automation as fast as possible via rapid deployment of managed services or customized Terraform scripts using our exclusive Terraform provider. Additionally, you can access various help options, including product documentation and customer support, directly from the DuploCloud Portal. For real-time answers tailored specifically to your organization's needs, ask customer support about Ask DuploCloud, our AI-powered assistant.
Use the customer Slack or Microsoft Teams channel created during onboarding.
Email us at [email protected].
Click the chat icon () in the DuploCloud Portal to post your question. If we are unable to respond immediately, we will automatically create a ticket for you and someone from the Duplocloud engineering team will reach out to you ASAP
Some of the support features we offer include:
Debuging agent performance and hullucinations.
Configuring changes in your public cloud infrastructures and associated Kubernetes (K8s) constructs managed by DuploCloud.
Setting up CI/CD pipelines.
Cloud Migration from any existing platform.
We cover most of your DevOps needs, but there are some limitations. Examples of needs we do not or only partially support include:
Patching an application inside a Docker image
Monitoring alerts in a Network Operations Center (NOC)
Troubleshooting application code
Database configuration
From any page in the DuploCloud Portal, click the Help menu icon () in the upper right (next to your name and the person icon) to access a variety of tools and links for your self-service DevOps needs.
What's New: Stay informed about the latest features and updates in the DuploCloud platform.
FAQs: Access frequently asked questions to quickly find answers to common inquiries.
Documentation: Browse through our comprehensive product documentation to help you navigate the platform and optimize your usage.
What you can expect during the DuploCloud onboarding process
During Kickoff and Delivery, your team learns about the DuploCloud onboarding flow and what to expect in each phase. Our team works closely with yours to review your project scope and objectives, technical specifications and information, and important dates and deadlines.
By the end of this phase, DuploCloud engineers will configure a DuploCloud Platform in your company's cloud account. We will ask your team for any feedback about the onboarding approach to improve the process in the future.
Project details, including objectives, technical specifications, and dates/deadlines.
A list of project members and roles.
A new cloud account with access for DuploCloud engineers.
Read-only access to your existing accounts, documents, repositories, and artifacts.
Introduction to the onboarding process.
A DuploCloud Platform in your new cloud account.
In the Assessment and Project Planning phase, DuploCloud engineers create and review a high-level block diagram of your project architecture, verify your containerization/migration needs, and confirm your service configurations, interdependencies, and data migration requirements. We also complete a compliance assessment to ensure your project meets all required compliance guidelines. Together, teams choose a working-session cadence that aligns with your project needs and timeline.
By the conclusion of this phase, we will provide you with a DuploCloud Portal your team can access and detailed information about the project plan. So far no new workload has been deployed or an existing infrastructure been imported.
Verification of your project's containerization needs, service configurations, interdependencies, and data migration requirements.
Project plan questions or feedback.
Input for the creation of a working session plan.
List of in-scope services and their statuses.
Project plan for the initial workload deployment.
Confirmation of Tenant structure.
Assesment of any new AI agents that should be built (if any).
A DuploCloud Portal with access for your team.
Recurring working session schedule.
In this phase, DuploCloud engineers deploy your Dev environment, which includes all in-scope services and applications. During deployment working sessions, we provide your team with comprehensive DuploCloud Platform training. Teams discuss and complete any necessary application-level changes and move on to app containerization, secret management, and Kubernetes configuration (where required). Finally, we review the Dev deployment and your team's test plan.
If we are importing existing infrastructure then we would map out the existing dev namespaces, wire them to the DuploCloud observability and security solution as appropriate and test out agentic workflows. We aim to accomplish a majority of required use cases.
Necessary application changes.
Dev deployment testing and signoff.
A complete Dev environment deployment for testing.
Training on the DuploCloud Platform during deployment work sessions.
Terraform code that can be used as a template for new environments, if needed.
Custom AI Agent where applicable
The CI/CD & Release Management phase involves identifying Services and Tenants to implement pipelines, selecting and agreeing on a pipeline implementation logic, and building the pipelines. DuploCloud builds an operational CI/CD pipeline for each Service and trains your team to add and modify CI/CD pipelines in the future.
Input for CI/CD pipeline development.
Participation in information/knowledge sharing, training, and demo.
An operational CI/CD pipeline for each of the project’s Services.
Training so your team can add and modify pipelines.
The fifth phase, Production Deployment, focuses on the Production environment. During this phase, the DuploCloud team works with your team to confirm your high-availability requirements and apply any needed adjustments. We also review and update infrastructure component scale parameters (e.g., CPU and memory utilization) and monitoring and alerting configurations. Lastly, we review data migration requirements and formulate a production cutover plan.
In large organization this covers only a subset of enviornments or use cases. The internal teams take over from here and continue the process.
Deploy the Production environment
Test the Production environment
Stabilize production applications
Onboarding Signoff ensures that your team is prepared for the following stages of support and operations, where you’ll receive ongoing maintenance assistance. We review your ongoing support needs, discuss your plans for the next 3 to 6 months, and establish the next steps with the Operations team to ensure a smooth handover and continuity of service. On top of that, the DuploCloud team delivers an updated architecture diagram, providing a clear and current overview of the system's structure. Lastly, we ask you for feedback about the onboarding experience, which is crucial for assessing the process and identifying areas for improvement.
Feedback about the onboarding experience.
An outline of your next steps with the Operations team.
An updated architecture diagram.
Proactive, tailored EKS cluster upgrades designed for minimum downtime impact.
Accelerated onboarding of existing Services.
Troubleshooting and debugging for:
Apps and Services crashing.
Slow of crashing OpenSearch or database instances.
Proof-of-Concepts (PoCs) for third-party integrations, including roll-out to the development environment.
Downtime during rolling Upgrades.
Investigation and clarification of public cloud provider billing increases. Many times DuploCloud can suggest a more cost-effective alternative
Consolidation of third-party tools for which you currently subscribe that are included with your DuploCloud subscription.
Adding a CI/CD pipeline for a new Service.
How DuploCloud is able to provide comprehensive DevOps support in a single intuitive tool
DuploCloud is a comprehensive solution for DevOps and SecOps, bringing cloud infrastructure management to businesses, regardless of expertise level.
Microservices can be created in minutes, accelerating time to market. Advanced DevOps users can leverage Kubernetes and Terraform to create custom solutions.
For a flat rate per year, personalized onboarding, cloud migration, SecOps questionnaire completion, and auditing support are included.
If there is a way to do something in the cloud, it can be done faster and more efficiently with DuploCloud.
Did you know that DuploCloud can create a complete cloud infrastructure comprising virtually hundreds of components and sub-components in ten to fifteen minutes? This usually takes hours to develop in a native cloud portal and even longer when using native Kubernetes (K8s). Individual workspaces () can be created in less than a minute.
This acceleration is critical to many of the business value propositions DuploCloud offers. It is why we can perform cloud migrations at such an advanced pace, minimizing downtime and simultaneously ensuring security and compliance (and peace of mind).
Virtually all of the services DuploCloud supports are designed to auto-scale as your cloud environment grows exponentially. These Managed Services include automated "set and forget" configurations that dovetail neatly into developer self-service.
As with creating Infrastructures and Tenants, DuploCloud Services are designed for the most common use cases. They enable users to supply a minimum number of inputs to get their service up and running quickly. At the same time, DuploCloud retains the ability to customize, using native Kubernetes YAML coding and custom scripting if needed.
Turnkey access to scalable Kubernetes constructs and managed services ensures minimal implementation detail, making DuploCloud the DevOps platform for the rapidly expanding AI/ML cloud space. In this arena, the power of an automated platform becomes readily apparent, not only in setting up your cloud infrastructure but also in maintaining it.
DuploCloud’s ready-made templatized approach to K8s makes adjustments to Kubernetes parameters, such as Horizontal Pod Autoscalers (HPA) for CPU and RAM requirements, easy to access and adjust.
DuploCloud is an efficient, user-friendly means of helping developers automate their environment, reducing the need for constant monitoring or "babysitting." More information on fewer screens and improved ease of navigation enhance monitoring performance.
DuploCloud's simplified UI guides developers and less savvy DevOps users in creating and managing DevOps components and constructs. Even advanced features such as AWS Batch, CloudFront, or setting up a Lambda function are simplified through procedural documentation, step-by-step UI panels, and even sample code blocks that can be accessed through info-tips in the UI.
Using a templatized approach, potentially complex Kubernetes constructs such as Ingress and Terraform scripting can be managed by developers with minimal exposure to such functionality. Experts who have invested time and money in creating custom solutions using such tools do not need to discard their work. DuploCloud can help integrate existing solutions and workflows, often automating them during onboarding at no additional cost.
Our website also features a comprehensive Chatbot () that can provide thorough answers, coding assistance, and troubleshooting. Every DuploCloud customer receives their own Slack channel for personalized support from our responsive team of DevOps specialists.
Complex navigation and workflows can be a huge headache for DevOps and cloud engineers. Using DuploCloud, you can minimize the time you spend logging in and out of AWS, Azure, and GCP consoles. Every DevOps and SecOps task can be completed from within the DuploCloud portal, often with significantly reduced clicks.
Compare the keystrokes and navigation between DuploCloud and using a native cloud portal. Often, DevOps engineers "get used to the pain" inherent in many daily DevOps tasks, unaware they can gain back minutes, hours, and days by using DuploCloud.
Some commonly used tools that can be accessed directly within DuploCloud include kubectl, shell access, and JIT access to cloud consoles.
When you let DuploCloud manage your DevOps environment, a scalable and robust SecOps framework and implementation strategy are included. Aligned with industry best practices, our staff of SecOps experts analyzes how your data is stored and transmitted, helps identify the standards you must meet, and then constructs a detailed implementation strategy to meet and exceed those requirements. In addition, we create a scalable model that adapts as your customer base and workloads grow.
DuploCloud walks you through each process step during , then ensures each implementation phase results in smooth and secure operations, laying the foundation for a reliable and compliant system.
Using easy-to-access "Single Pane of Glass" dashboards, DuploCloud provides a granular view of all security issues and compliance controls. Completing questionnaires and passing audits is simple, especially with our 24/7 support.
DuploCloud supports all the primary for creating automated, streamlined CI/CD pipelines, ensuring consistent processes and repeatable workflows.
Some of the tools we support, such as GitHub Actions, include ready-to-run scripts for quickly creating Docker images, updating Services or Lambdas, uploading data to an S3 Bucket, or executing Terraform scripts.
Whatever your tool of choice, our DevOps experts can help you find the best workflow that requires the least effort to build and maintain.
One of the biggest reasons to consider an automated DevOps solution comes down to dollars and cents. It's too easy to spend a lot on a public cloud solution without knowing precisely where your money goes. Sometimes, the components and services you've created (and even ones you've forgotten about) cost you more than they're earning you.
DuploCloud provides several billing dashboards that break down your spending by workspace and component. These dashboards are navigable with just a few clicks. Our support team can help you identify redundancies in services and tools and possibly cut costs by suggesting solutions leveraging the many third-party tools built into DuploCloud.
As with most platforms, the work required to set up and configure a Terraform environment can adversely impact accuracy, productivity gains, and effectiveness. Crafting scalable Terraform requires more skills than simply programming. In addition, as with any code base, it requires constant updating, refactoring, and other maintenance tasks.
But here again, the power of ready-made templates in DuploCloud works to your advantage. DuploCloud contains its own Terraform provider, which can access DuploCloud constructs such as and . This simplifies the creation of many cloud resources by assuming defaults for compliance and security. When you run DuploCloud, you’re already speeding up the creation of DevOps components, so adding another accelerator based on Terraform is a win-win proposition: less code, less maintenance, faster deployments, and faster time-to-market.
Using DuploCloud’s proprietary Terraform provider removes the need to write specifically for one public cloud. You can effectively use the same DuploCloud Terraform code — as it maps to DuploCloud’s constructs, not one specific cloud — with several public clouds. You don’t need to worry about differentiating platform-specific specifications. DuploCloud handles all of this for you in a transparent, replicable manner. You use utilities such as DuploCloud’s Terraform Exporter to quickly clone Tenants and modify configuration details when needed for specific Infrastructures and Tenants.
Attempting to monitor your cloud infrastructure from the numerous UIs offered by public providers often obscures problems or causes confusion. DuploCloud's monitoring interfaces combine multiple functionalities on one screen; our SIEM dashboard is a primary example of such flexibility and comprehensiveness. Leveraging Wazuh, DuploCloud offers unprecedented insights from a single interface.
Using OpenSearch, Grafana, and Prometheus, you can get single snapshots of logging, auditing, compliance and security vulnerabilities, custom alerting, and fault lists with one click.
DuploCloud utilizes numerous , which are included in the cost of a DuploCloud subscription. Depending on what tools you already use and the capacity in which you use them, a DuploCloud subscription can sometimes make the need for additional licenses obsolete. Our team of Solutions Architects can verify functional overlaps and suggest an optimal strategy to deliver the required functionality at the most efficient cost.