1. AI Suite

Submit and AI HelpDesk tickets in the DuploCloud Portal

You can use DuploCloud's built-in AI DevOps engineer to troubleshoot issues with your infrastructure, get guidance on common operational tasks, and receive suggested commands for Services, Containers, and cloud resources — all from within the DuploCloud Portal.

Using AI HelpDesk

Quickly interact with an AI Agent to get guidance, suggestions, or commands for common operational tasks.

Navigate to AI Suite → HelpDesk in the DuploCloud Portal and enter the following:

• Agent: k8s

• Instance: Choose an available instance (k8s in the example below).

• Default Agent Permissions: (Optional — leave blank or select a permission with Kubernetes access if available).

• Message to Agent: Enter a message like:

  List all Pods currently running for the nginx Service.

Click Submit. The AI Agent will respond with a suggested command.

Review the AI Agent's suggestion, select Approve, Reject, Ignore, Execute, and click Submit.

If you approve or execute the suggestion, the results will be displayed.

For detailed instructions on managing AI Agents, creating custom Tools, and exploring the full AI Suite, see the AI Studio documentation.

Using the PrivateGPT Agent

You can also use the AI HelpDesk with the PrivateGPT Agent to ask questions and get assistance without any of your data leaving your AWS environment.

Navigate to AI Suite → HelpDesk in the DuploCloud Portal and enter the following:

• Agent: private-gpt (or the name of your organization’s PrivateGPT Agent)

• Instance: Select an available instance for the PrivateGPT Agent.

• Default Agent Permissions: (Optional — leave blank or choose an appropriate permission set if one exists.)

• Message to Agent: Enter a message like:

What is the cost for an m5.xlarge EC2 instance?

Click Submit. The PrivateGPT Agent will return an answer based on AWS pricing information available to it inside your environment.