What are DuploCloud's uptime SLAs and disaster recovery specifications?

Context Organizations often need to understand DuploCloud's service level agreements (SLAs) and disaster recovery capabilities when preparing their own disaster recovery documentation or assessing compliance requirements. This includes understanding uptime guarantees, recovery time objectives (RTO), recovery point objectives (RPO), and supported compliance frameworks. Answer DuploCloud provides the following service level agreements and disaster recovery specifications: Uptime SLA DuploCloud maintains a 99.9% uptime SLA for both the DuploCloud portal and appliances. Recovery Time and Recovery Point Objectives RPO (Recovery Point Objective): 0 - Real-time configuration backup is maintained in S3 RTO (Recovery Time Objective): 6 hours - Time required to re-provision the DuploCloud appliance Supported Compliance Frameworks DuploCloud supports the following compliance frameworks: SOC2 ISO 27001 GDPR PCI HIPAA HiTrust NIST ITAR These specifications can be used when preparing your organization's disaster recovery documentation and compliance assessments.