Troubleshooting "System Down" Error in Service Pod Deployment

When encountering a "System Down" error while trying to restart service pods, this typically indicates an authentication issue between your client and the DuploCloud backend, or there might be an invalid configuration in your deployment. Common Causes and Solutions Authentication Issues : If you see the "System Down" error with a red alert, first verify that you can access the portal properly. If portal access is working, the issue may be related to deployment configuration. Invalid Environment Variables : Check your environment variable configurations in the deployment. Environment variable names must: Consist only of alphabetic characters, digits, underscores, hyphens, or periods Not start with a digit Follow the pattern: [-._a-zA-Z][-._a-zA-Z0-9]* Examples Valid environment variable names: MY_ENV_NAME my.env-name MyEnvName1 Invalid environment variable name: VARIABLE= (contains equals sign) 1_VARIABLE (starts with a number) If you encounter this error, review your deployment configuration and ensure all environment variable names follow these naming conventions before attempting to restart the service pod.