Troubleshooting OpenSearch Log Access in Duplo Portal

If you're unable to access OpenSearch logs directly through the Duplo portal, there are two solutions available: Temporary Workaround You can access the logs through these alternative steps: Login to the Duplo portal Navigate to Observability -> Standard -> Logging Click the "Open New Tab" link on the right-hand side Click the Menu button and go to Overview From the Menu, click on Discover Select "filebeat-*" as the index Enter your search query using the format: kubernetes.namespace : "duploservices-prod" and kubernetes.labels.app : "your-service-name" Permanent Solution If logs are consistently not loading in the Duplo portal, the system administrator should verify that the Kibana configuration URLs are properly set: Navigate to Administrator -> System Settings -> System Config Ensure both the Kibana Base URL and Kibana Logs URL template are correctly configured Note: OpenSearch alerts will continue to function normally even if log viewing is temporarily unavailable in the portal. Reference: https://docs.duplocloud.com/docs/diagnostics-overview/standard-observability-suite/setup/logging-setup/custom-kibana-logging-url