Troubleshooting Customer Portal Login Issues
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If you're having trouble logging into the Customer Portal using Google authentication, ensure you're using the correct email domain that matches your organization's portal settings. Common Login Issues Verify that you're using your organization's official email domain for login (e.g., if your company uses @company.com, make sure you're not trying to log in with a different email domain) Confirm that your account has been properly invited to the Customer Portal by your organization's administrator Check that you're using the same email address that was used when you were invited to the portal Resolution Steps Contact your organization's portal administrator to verify the email address used for your invitation Ask the administrator to update your email address if needed Try logging in again using the correct email address Note: If you continue experiencing issues, contact your portal administrator to ensure your account has the proper permissions and settings.
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