User Email Notifications

Configure new-user email notifications in DuploCloud

DuploCloud supports system-generated email notifications for key user events, including welcome emails sent to new users when they're added to the system, and notification emails sent to specified recipients when a new admin user is added. This page explains how you to customize new user welcome emails, and configure new admin user emails.

Customizing Welcome Emails for New Users

When a new user is added in DuploCloud, the system sends a welcome email. Complete the following steps to customize the email content.

1. Navigate to Administrator → System Settings → System Config.

2. Click Add. The Add Config pane displays.

3. In the Config Type list box, select AppConfig.

4. In the Key field, select one of the following:

   • new_user_email_subject : to customize the subject line

   • new_user_email_body : to customize the email body

5. In the Value field, enter:

   • A plain text subject line (e.g., Welcome to DuploCloud!), or

   • An HTML-formatted email body (see example and formatting guidelines below).

6. Click Submit. The email subject line or body is customized.

Example Email Body:

Welcome to DuploCloud!<br /><br />
Your account has been created.<br /><br />
Username: {{username}}<br />
Login URL: {{env}}<br /><br />
Please reach out if you need help getting started.

Formatting Guidelines: The email subject is plain text. The email body must be an HTML-formatted string.

• Use <br /> for line breaks.

• Use   for extra spaces.

• Placeholders like {{username}} and {{env}} will be automatically filled in.

Configuring New Admin User Email Notifications

When a new admin user is created in DuploCloud, you can configure the system to send an email notification for added visibility. This is especially useful for auditing and compliance purposes. To configure new admin user email notifications, first enable new admin notifications, and then choose the notification recipients.

Enabling New Admin User Email Notifications

1. Navigate to Administrator -> System Settings -> System Config.

2. Click Add. The Add Config pane displays.

   

   The Add Config pane
3. Complete the following fields:

Config Type	Select Flags
Key	Select Enable new admin notification
Value	Enter True to enable email notifications for new admin users.

1. Click Submit to save the setting. When the flag is set to True, an email will be sent to configured recipients (see steps below for configuring recipients) each time a new admin user is added.

Configuring New Admin Email Recipients

Configure which email addresses receive new admin user email notifications.

1. Navigate to Administrator → System Settings → System Config.

2. Click Add. The Add Config pane displays.

   

   The Add Config pane
3. Complete the following fields:

Config Type	Select AppConfig
Key	Select Notification Admin Emails
Value	Enter one or more email addresses, separated by semicolons (e.g., [e-mail];[e-mail]

1. Click Submit to save the setting. It may take up to 24 hours for the change to take effect. Once applied, the specified recipients will receive an email notification each time a new admin user is added.

Be careful when changing this setting, as it impacts who receives sensitive system notifications.