Out of the Box Agents

DuploCloud’s AI Suite comes with several built-in, domain-specific agents that help you troubleshoot and manage your infrastructure. These out-of-the-box agents provide immediate support for Kubernetes, AWS, and Observability environments.

To get started with any agent, navigate to AI Suite -> HelpDesk, select your Tenant, and choose the agent that best fits your needs. See the Tickets documentation to learn more about working with ServiceDesk tickets.

Kubernetes

The Kubernetes agent assists with Kubernetes-related tasks, from debugging pods to managing Helm applications. It understands Kubernetes concepts and can walk you through cluster operations with suggested kubectl commands.

To access the Kubernetes agent from the DuploCloud Platform, select your Tenant from the Tenant list box, go to AI Suite -> AI HelpDesk, and choose the k8s Agent and Instance. You can describe a problem or ask a question, and the agent will respond with diagnostic steps, command suggestions, and optional follow-up actions like restarting the pod or checking logs. It can also assist with Helm chart management, including converting Docker Compose files into Helm templates.

AWS

The AWS agent helps you explore and manage your AWS environment using AWS CLI commands. It understands natural-language requests and can translate them into actionable commands that query or modify AWS resources.

To access the AWS agent from the DuploCloud Platform, select your Tenant from the Tenant list box, go to AI Suite -> AI HelpDesk, and choose the aws Agent and Instance. Then, start the interaction by describing your problem or asking a question like (for example, What was the last S3 bucket I created?). The agent will suggest and execute CLI commands, show the output, and suggest what to do next, such as inspecting the bucket’s contents or permissions.

Observability

The Observability agent focuses on metrics and performance monitoring. Rather than suggesting CLI commands, it generates Grafana dashboard URLs and ready-made queries to help you visualize issues in real time.

To access the Observability agent from the DuploCloud Platform, select your Tenant from the Tenant list box, go to AI Suite -> AI HelpDesk, and choose the grafana-agent for the Agent and Instance. You might type a prompt like Show CPU usage for my backend service and the agent will return a clickable URL that opens the Grafana Explorer with the relevant data preloaded. It can also offer suggestions for additional metrics to monitor or compare.