DuploCloud Support
Support feature included with the product and how to contact DuploCloud Support
DuploCloud offers hands-on 24/7 Support for all customers via Slack or email as part of your subscription. Automation and Developer Self-Service are at the heart of the DuploCloud platform. We are dedicated to helping you achieve hands-off automation in the fastest time possible, via rapid deployment of managed service or customized Terraform scripts using our exclusive Terraform provider.
How to contact DuploCloud for support
Use the customer Slack or Microsoft Teams channel created during the Onboarding process.
Send us an email at support@duplocloud.net.
Included Support features
Some of the ways we support our customers in real-time include, but are not limited to:
Any configuration changes in your public cloud infrastructures and associated Kubernetes (K8s) constructs that are managed by DuploCloud
Hands-on support for setting up CI/CD pipelines
Cloud Migration from any existing platform
Proactive, tailored EKS cluster upgrades designed for minimum downtime impact
Accelerated onboarding of existing Services
Troubleshooting and debugging
Apps and services crashing
OpenSearch or database instances slow or crashing
Proof-of-Concepts (PoCs) for third-party integrations, including roll-out to development environment
Downtime during Rolling Upgrades
Increases in billing by your public cloud provider that need investigation and clarification. Many times DuploCloud can suggest a more cost-effective alternative.
Consolidation of third-party tools for which you currently subscribe that are included with your DuploCloud subscription
Adding a CI/CD pipeline for a new service
What DuploCloud does not support or supports conditionally
We cover most of your DevOps needs, but there are some we do not cover or only partially support. Some examples of these include, but are not limited to:
Patching an application inside a Docker image
Monitoring alerts in a Network Operations Center (NOC)
Troubleshooting of application code
Database configuration
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